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Frequently Asked Questions

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About this offer

Am I tied into a long contract?

No. Our 'rolling' subscriptions will continue until you tell us otherwise, but there is no long-term commitment. You can cancel your subscription at any time via our self-service subscriber site mymagazine.co.uk, or by contacting our Customer Services team.

What device can I use to read the digital edition?

Digital subscriptions are currently available on iPad, iPhone and Android devices. A 'web reader' is also available for other internet connected devices.

How do you guarantee lowest prices?

Magazinesdirect.com is owned and run by Future Publishing Limited who publish all the magazines on the site. As such, we can guarantee our prices are lower than you will find elsewhere.

Why is overseas pricing higher than UK?

All magazines are posted from within the UK. As all prices include delivery, the additional cost is to cover postage.

How do I know if the purchase is confirmed?

You will receive two pieces of communication from us. Firstly, we will send an email to confirm that we have received your order. At that point, we begin to set up your subscription and we'll post you a letter within 7-10 days confirming when this is complete, including the date of your first issue.

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I am missing an issue, what can I do?

You can request a replacement via your subscription management site www.mymagazine.co.uk. Alternatively, please contact our customer services team.

How long will it take for delivery outside of UK?

Estimated subscription start dates are displayed after you have added an item to your basket. All subsequent issues should be received within 5-7 working days of the on sale date (Europe) and 7-14 working days (ROW).

Can I change the delivery address or any personal details?

Yes, subscriptions can be delivered to the address of your choosing. The only requirement is the delivery country matches the country selected when you add something to your basket. You can choose the specific delivery address as part of the checkout process.

I'm having trouble purchasing a subscription - who can help me?

Please contact our customer services team who will be happy to help.

Can I buy a subscription if I do not live in the UK?

Yes, just make sure you select the relevant country above. All prices include packaging and delivery charges.

Can I choose my subscription start date?

Yes. Subscriptions are automatically set to start with the next available issue to be published, but this can be changed (subject to stock) at the basket and checkout steps. Between October and December each year, we automatically set gift subscriptions to begin in the New Year to avoid spoiling a Christmas surprise, but again this can be changed at the basket and checkout steps if you wish.

How to...

How do I choose my delivery / subscription start date?

This can be done at the basket and checkout steps. Simply add an item to your basket and you will see the option to choose your preferred start issue within the summary area.

How do I renew or cancel my subscription?

This can be done via your subscription management site www.mymagazine.co.uk.

How do I download a gift card?

This can be done via the 'thank you' page once you've completed your purchase. Here you can schedule a card to be sent via email or you can print it out to hand over yourself. An alternative design is also available for downloading via www.mymagazine.co.uk, where you can also manage other areas of your subscription.

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Plotfinder

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