A Future Publishing Company
A Future Publishing Company
Frequently asked questions
With a subscription you can look forward to receiving your favourite magazine through your door every month saving you the time and trouble of going to the shops to buy a copy. If you take advantage of one of our special discount offers a subscription may also save you money as compared with the normal magazine cover price.
You can access a description of the magazine you are interested in by clicking on the magazine title, cover or “ Info” link, or, where the chosen magazine has a dedicated web site, by visiting that site and accessing the information available there.
Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained. If you pay for your subscription using any non-sterling currency the price you pay will be dependant on the exchange rate of your credit card company and may fluctuate.
We run a variety of special offers and welcome gifts throughout the year, these are used as incentives to attract new readers to the convenience of subscribing. Please be assured that we do value our loyal subscribers and we always try to offer them a discount off the full rate when they renew.
UK customers have the option to subscribe by Direct Debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. As Direct Debit is a continuous payment method your subscription will never expire unless you decide you want to stop, eliminating the need for renewal notices. We then pass these savings back to you enabling a further discount, and it’s greener as there is less paper and so better for the environment. You are also fully protected by the Direct Debit guarantee.
Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.
Yes. As the magazines are despatched from the UK, higher delivery costs may apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable).
When we send you the written confirmation we will include a gift card for you to send to the gift recipient so that you can add your personal touch and retain the element of surprise. If you purchase more than one gift subscription you will receive a card for each recipient.
Yes but you must complete a separate order form for each magazine subscription you require.
If we receive details of your order successfully we will acknowledge this by means of the next page you see after clicking "Place your Order" and by sending you an email if you have supplied your email address.
Yes. Within 14 days of receiving your order we will write to you to confirm whether or not we accept it. This written confirmation will include the following details
Magazine subscribed to
Length of subscription and corresponding payment method
Your personal details and delivery address for the magazines
When the first issue will be delivered
Your personal subscriber account number, which should be quoted in any correspondence
Contact details for our customer services team
In the case of gift subscriptions a "gift card" for you to send to the gift recipient.
Should you have not received your acknowledgement after 14 days, please contact our customer service department.
Please allow up to eight weeks for delivery of the first subscription issue for both UK and Overseas orders.
You will receive your free gift within 60 working days after we have collected the first payment from your account. Please note gifts are subject to availability and strictly limited on a first come first serve basis. These gifts will not be available for magazines delivered to overseas addresses.
If any of our magazines are put on sale in the UK containing a covermount gift or a supplement, you are not guaranteed to receive these. Magazines delivered to overseas addresses may also not contain covermount gifts or supplements.
Digital only subscriptions will not receive supplements or covermounts.
At present our web sites operate in the English language only and, therefore, we can only accept orders placed in the English language.
We use the personal information you provide (e.g. name, address, email address, credit card details) to process your subscription order. On the on-line subscriptions order form we will ask you about receiving details of our magazines and services and/or those of third parties which may be of interest to you. If you have any questions about this please send an email to dataprotection@timeinc.com.
From time to time we may store "cookies" (small files transmitted between server software and the browser on your computer) on your computer's hard drive to make your use of the on-line subscription process easier. The personal information you provide (e.g. name, address, e-mail address, credit card details) is stored on our secure server, not in a cookie.
Please contact our customer services team. Please remember to notify our customer services team if you change address.
Where a minimum term of 12 months is advertised cancellations are not permitted until the end of this initial period and we will not issue you a refund. Should you wish to cancel after the minimum term, please contact our Customer Care Team in writing (see contact details below).
For all other subscriptions or after the minimum term of your subscription, you may cancel your subscription contract at any time; your subscription will be cancelled from the end of the term, or you can transfer the balance to another title. Please notify our Customer Care Team in writing, see contact details below. If you would like a refund on issues not sent please notify us with your wish to cancel.
Credit Card Refunds: please note that all credit card refunds will be issued in sterling. Your Credit Card company will convert the sterling amount into your local currency and may charge an additional fee for completing the transaction. If you have any queries about credit card refunds contact customer care please email help@magazinesdirect.com
To contact customer care please email help@magazinesdirect.com
Or telephone 0330 333 1113
Lines are open Monday- Friday, 9am-5pm, UK time.
For instructions on how to register and download your digital issues please follow our comprehensive guide here
www.magazinesdirect.com/digital/instructions.html
We are currently operating a normal service with deliveries, especially within the UK, largely unaffected. However, as the situation is fast-changing and difficult to predict, we have made digital editions of our magazines available for existing print subscribers free of charge on a temporary basis. To access your digital edition - available across all devices - please login to your account at mymagazine.co.uk where you will be able to redeem your unique access code.
Current known issues:
TV Times and TV&Satellite Week will now arrive with you on a Wednesday or Thursday, as opposed to the Tuesday, so still in good time for the weekend viewing information. We hope in the near future deliveries will revert back to normal.
Amateur Gardening, Woman and Woman's Own will now be delivered just before, or on the 'On-Sale' date which is Tuesday. We have been advised by Royal Mail that, due to issues surrounding the Coronavirus, they will no longer be delivering magazines and letters on a Saturday. We do understand this is a source of inconvenience and can only apologise.
