FREQUENTLY ASKED QUESTIONS

What are the benefits of subscribing? (See also How To Order page)

  1. Where can I find information on the magazines? 
  2. What is included in the price
  3. What are introductory prices
  4. What are the benefits of paying by Direct Debit
  5. Is the online payment system secure
  6. Can I order a subscription for delivery to an address outside the UK
  7. How does a gift subscription work
  8. Can I order more than one subscription
  9. Multibuy – More offers, more savings, more choice
  10. How do you acknowledge receipt of my online order
  11. Will you confirm acceptance of my order
  12. When will the first issue arrive
  13. Why haven’t I received the Covermounts/supplements?
  14. In what languages can I place an order
  15. What do you do with my personal information
  16. Do you use "Cookies"
  17. What can I do if I do not receive an issue on time
  18. How do I cancel my subscription/money back guarantee
  19. Can I obtain previously published magazines
  20. Help Contacts
  21. How do I begin my free digital trial?

 

What are the benefits of subscribing?

 

With a subscription you can look forward to receiving your favourite magazine through your door every month saving you the time and trouble of going to the shops to buy a copy. If you take advantage of one of our special discount offers a subscription may also save you money as compared with the normal magazine cover price.

 

Where can I find information on the magazines?

 

You can access a description of the magazine you are interested in by clicking on the magazine title, cover or “ Info” link, or, where the chosen magazine has a dedicated web site, by visiting that site and accessing the information available there.

 

What is included in the price?

 

Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained. If you pay for your subscription using any non-sterling currency the price you pay will be dependant on the exchange rate of your credit card company and may fluctuate. 

 

 

What are Introductory Prices?

 

Time Inc. run a variety of special offers and welcome gifts throughout the year, these are used as incentives to attract new readers to the convenience of subscribing. Please be assured that we do value our loyal subscribers and we always try to offer them a discount off the full rate when they renew.

 

What are the benefits of paying by Direct Debit?

 

UK customers have the option to subscribe by Direct Debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. As Direct Debit is a continuous payment method your subscription will never expire unless you decide you want to stop, eliminating the need for renewal notices. We then pass these savings back to you enabling a further discount, and it’s greener as there is less paper and so better for the environment. You are also fully protected by the Direct Debit guarantee.

 

Is the online payment system secure?

 

Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.

 

Can I order a subscription for delivery to an address outside the UK?

 

Yes. As the magazines are despatched from the UK, higher delivery costs may apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable).

 

How does a gift subscription work?

 

When we send you the written confirmation we will include a gift card for you to send to the gift recipient so that you can add your personal touch and retain the element of surprise. If you purchase more than one gift subscription you will receive a card for each recipient.

 

Can I order more than one subscription?

 

Yes but you must complete a separate order form for each magazine subscription you require.

 

“The more you buy the more you save” what does this mean?

 

When you buy any two or more magazine subscriptions at one time you will receive further discounts on each subscription selected!  

 

How do you acknowledge receipt of my online order?

 

If we receive details of your order successfully we will acknowledge this by means of the next page you see after clicking "Place your Order" and by sending you an email if you have supplied your email address. For orders placed by phone, fax or post as set out below, you will receive email confirmation with 72 hours if you provide an email address, or written confirmation through the post within 14 days if you haven’t provided an email address.  This confirms that your order has been accepted and processed.

 

Will you confirm acceptance of my order?

 

Yes. Within 14 days of receiving your order we will write to you to confirm whether or not we accept it. This written confirmation will include the following details


Should you have not received your acknowledgement after 14 days, please contact our customer service department.  

 

When will the first issue arrive?

 

Please allow up to eight weeks for delivery of the first subscription issue for both UK and Overseas orders.

 

When will I receive my free gift?

 

You will receive your free gift within 28 working days after we have collected the first payment from your account. Please note gifts are subject to availability and strictly limited on a first come first serve basis. These gifts will not be available for magazines delivered to overseas addresses.

 

Why haven’t I received the Covermounts/supplements that was on this month’s issue in the newsagent?

 

If any of our magazines are put on sale in the UK containing a covermount gift or a supplement, you are not guaranteed to receive these. Magazines delivered to overseas addresses may also not contain covermount gifts or supplements. 

 

In what languages can I place an order?

 

At present our web sites operate in the English language only and, therefore, we can only accept orders placed in the English language.

 

What do you do with my personal information?

 

We use the personal information you provide (e.g. name, address, email address, credit card details) to process your subscription order. On the on-line subscriptions order form we will ask you about receiving details of our magazines and services and/or those of third parties which may be of interest to you. If you have any questions about this please send an email to dataprotection@timeinc.com.

 

Do you use "Cookies"?

 

From time to time we may store "cookies" (small files transmitted between server software and the browser on your computer) on your computer's hard drive to make your use of the on-line subscription process easier. The personal information you provide (e.g. name, address, e-mail address, credit card details) is stored on our secure server, not in a cookie. 

 

What can I do if I do not receive an issue on time?

 

Please contact our customer services team. Please remember to notify our customer services team if you change address.

 

How do I cancel my subscription?

 

Where a minimum term of 12 months is advertised cancellations are not permitted until the end of this initial period and we will not issue you a refund. Should you wish to cancel after the minimum term, please contact our Customer Care Team in writing (see contact details below).

 

For all other subscriptions or after the minimum term of your subscription, you may cancel your subscription contract at any time; your subscription will be cancelled from the end of the term, or you can transfer the balance to another title. Please notify our Customer Care Team in writing, see contact details below. If you would like a refund on issues not sent please notify us with your wish to cancel.

 

Credit Card Refunds: please note that all credit card refunds will be issued in sterling. Your Credit Card company will convert the sterling amount into your local currency and may charge an additional fee for completing the transaction. If you have any queries about credit card refunds kindly contact magazinesdirect@quadrantsubs.com 

 

Can I obtain previously published magazines?

 

If you require back issues of an Time Inc. (UK) Ltd magazine, please call +44 (0)1733 385 170. Lines are open 24 hours a day, seven days a week or click here to order online. 

 

Help Contacts

 

If you have any queries or comments about your subscription please contact out customer services team quoting DAH8:

Telephone: 08:30 - 17:30 (Mon - Fri)

+44 (0) 33 0333 0233

+44 (0) 33 0333 1122 for NME only

+44 (0) 34 4848 0848 for History of Rock and Decanter only

+44 (0) 33 0333 1133 for Homes & Gardens, 25 Beautiful Homes, Livingetc and Country Homes and Interiors only

Email: magazinesdirect@quadrantsubs.com Post: Time Inc. (UK) Ltd, PO Box 272, Haywards Heath, West Sussex, RH16 3FS

 

How do I begin my free digital trial?

 

For iPhone:
1. Using your device, go to the app store and download your magazine’s free app.
2. Once downloaded, open the newsstand and then open your magazine.
3. Tap the cog in the top right hand corner and tap “I have a subscription”. If you have subscribed to the following titles: Marie Claire, Decanter, NME, LOOK and TV & Satellite Week, please tap “Library” first to locate the cog.
4. Fill out the short form (don't worry about your subscription number) and then tap enter.
5. When you see the “Thank You” page tap “Done”. You can now sign into your account using the email and password you created and download the current magazine. *Please note, the digital edition is only available for the subscription recipient

 

For iPad: 
1. Using your device, go to the app store and download your magazine’s free app.
2. Once downloaded, open the newsstand and then open your magazine.
3. Tap “Library” at the bottom then tap “Sign in” at the top left of the app and then tap “Create Account”.
4. Fill out the short form (don't worry about your subscription number) and then tap enter.
5. When you see the “Thank You” page tap “Done”. You can now sign into your account using the email and password you created and download the current magazine. If buying as a gift, just advise the recipient to follow these instructions.

 

Please note: we are working hard to add extra devices to your subscription and will contact all subscribers with more information as it happens.

 

Our promise to you

Best price guarantee

We'll refund the difference if you find it cheaper elsewhere

Money back guarantee

Transfer your subscription or get a refund on the remaining amount

No hidden costs

All postage & delivery costs are included. Digital magazines are inclusive of VAT

Never miss a deal!

Sign up to get the hottest news from your favourite magazines plus exclusive offers and competitions