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FREQUENTLY ASKED QUESTIONS

  1. What are the benefits of subscribing? (See also How To Order page)
  2. Where can I find information on the magazines
  3. What is included in the price
  4. What are the benefits of paying by Direct Debit
  5. Is the online payment system secure
  6. Can I order a subscription for delivery to an address outside the UK
  7. How does a gift subscription work
  8. Can I order more than one subscription
  9. Multibuy – More offers, more savings, more choice 
  10. How do you acknowledge receipt of my online order
  11. Will you confirm acceptance of my order
  12. When will the first issue arrive
  13. In what languages can I place an order
  14. What do you do with my personal information
  15. Do you use "Cookies"
  16. What can I do if I do not receive an issue on time
  17. How do I cancel my subscription/money back guarantee
  18. Can I obtain previously published magazines
  19. Help Contacts

 

What are the benefits of subscribing?

With a subscription you can look forward to receiving your favourite magazine through your door every month saving you the time and trouble of going to the shops to buy a copy. If you take advantage of one of our special discount offers a subscription may also save you money as compared with the normal magazine cover price.

Where can I find information on the magazines?

You can access a description of the magazine you are interested in by clicking on the magazine title, cover or “ Info” link, or, where the chosen magazine has a dedicated web site, by visiting that site and accessing the information available there.

What is included in the price?

Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained. If you pay for your subscription using any non-sterling currency the price you pay will be dependant on the exchange rate of your credit card company and may fluctuate. 

What are the benefits of paying by Direct Debit?

UK customers have the option to subscribe by direct debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. As direct debit is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal notices.

Is the online payment system secure?

Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.

Can I order a subscription for delivery to an address outside the UK?

Yes. As the magazines are despatched from the UK, higher delivery costs may apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable).

How does a gift subscription work?

When we send you the written confirmation we will include a gift card for you to send to the gift recipient so that you can add your personal touch and retain the element of surprise. If you purchase more than one gift subscription you will receive a card for each recipient.

Can I order more than one subscription?

Yes but you must complete a separate order form for each magazine subscription you require.

“The more you buy the more you save” what does this mean?

When you buy any two or more magazine subscriptions at one time you will receive further discounts on each subscription selected!  

How do you acknowledge receipt of my online order?

If we receive details of your order successfully we will acknowledge this by means of the next page you see after clicking "Place your Order" and by sending you an email if you have supplied your email address. Orders placed by phone, fax or post as set out below, you will receive written confirmation through the post within 14 days that your order has been accepted and processed.

Will you confirm acceptance of my order?

Yes. Within 14 days of receiving your order we will write to you to confirm whether or not we accept it. This written confirmation will include the following details


  • Magazine subscribed to
     
  • Length of subscription and corresponding payment method
     
  • Your personal details and delivery address for the magazines
     
  • When the first issue will be delivered
     
  • Your personal subscriber account number, which should be quoted in any correspondence
     
  • Contact details for our customer services team
     
  • In the case of gift subscriptions a "gift card" for you to send to the gift recipient.
     


Should you have not received your acknowledgement after 14 days, please contact our customer service department.  

When will the first issue arrive?

Please allow up to eight weeks for delivery of the first subscription issue for both UK and Overseas orders.

When will I receive my free gift?

You will receive your free gift within 28 working days after we have collected the first payment from your account.  Please note gifts are subject to availability and strictly limited on a first come first serve basis.  These gifts will not be available for magazines delivered to overseas addresses. Why haven’t I received the Covermounts/supplements that was on this month’s issue in the newsagent? If any of our magazines are put on sale in the UK containing a covermount gift or a supplement, you are not guaranteed to receive these. Magazines delivered to overseas addresses may also not contain covermount gifts or supplements. 

In what languages can I place an order?

At present our web sites operate in the English language only and, therefore, we can only accept orders placed in the English language.

What do you do with my personal information?

We use the personal information you provide (e.g. name, address, email address, credit card details) to process your subscription order. On the on-line subscriptions order form we will ask you about receiving details of our magazines and services and/or those of third parties which may be of interest to you. If you have any questions about this please send an email to dataprotection@ipcmedia.com.

Do you use "Cookies"?

From time to time we may store "cookies" (small files transmitted between server software and the browser on your computer) on your computer's hard drive to make your use of the on-line subscription process easier. The personal information you provide (e.g. name, address, e-mail address, credit card details) is stored on our secure server, not in a cookie. 

What can I do if I do not receive an issue on time?

Please contact our customer services team. Please remember to notify our customer services team if you change address.

How do I cancel my subscription?

Where a minimum term of 12 months is advertised cancellations are not permitted until the end of this initial period and we will not issue you a refund. Should you wish to cancel after the minimum term, please contact our Customer Care Team in writing (see contact details below).

For all other subscriptions or after the minimum term of your subscription, you may cancel your subscription contract at any time by notifying our Customer Care Team in writing. See contact details below. We will refund you the cost of the issues not yet issued to you at the time you notify us of your wish to cancel.

Credit Card Refunds: please note that all credit card refunds will be issued in sterling. Your Credit Card company will convert the sterling amount into your local currency and may charge an additional fee for completing the transaction. If you have any queries about credit card refunds kindly contact ipcsubs@quadrantsubs.com

Can I obtain previously published magazines?

If you require back issues of an IPC Media magazine, please call +44 (0)1733 385 170. Lines are open 24 hours a day, seven days a week or click here to order online. 

Help Contacts

If you have any queries or comments about your subscription please contact out customer services team quoting DAH8: Telephone: + 44(0) 844 848 0848 - lines are open Monday to Friday from 08.30 - 17.30 (GMT) Email: IPCsubs@quadrantsubs.com Fax: +44 (0) 8451 238010 Post: IPC Media Limited, PO Box 272, Haywards Heath, West Sussex, RH16 3FS