My card/payment is being declined - what can I do?

We have measures in place to prevent fraud, including a system called Strong Customer Authentication (SCA) which is administered by your Bank. Sometimes this can be a bit overzealous and block genuine transactions. Please check you have entered all fields correctly (especially the 3 or 4 digit security code) but if you're still unable to proceed, our advice is to try an alternative card or call our Customer Services team who can help you place your order over the phone.

Can I pay by PayPal?

PayPal is available as a payment method on 'fixed-term' subscriptions and other one-off purchases such as single issues. If it's available for your purchase type you will see a PayPal payment button in the basket summary at the top of the page.

Can I order by phone instead?

Yes, we can process most orders over the phone. Please contact our Customer Services team to discuss this.

What is SCA Strong Customer Authentication (SCA) and how does it work?

SCA is a system designed to protect consumers, retailers and card issuers from fraud. It works by asking customers to provide a second form of identification as part of purchasing online. This is administered by your Bank, who may ask you to confirm your identity within the payment process above. This is typically via a password, entering a code received to your phone/email or even a fingerprint scan.

Am I tied into a long contract?

No. Our 'rolling' subscriptions will continue until you tell us otherwise but you can cancel a subscription renewal at any time via our self-service subscriber site mymagazine.co.uk, or by contacting our Customer Services team. You will continue to receive the issues for which you have already paid but no further payments will be taken. Our 'fixed-term' subscriptions will automatically end after all issues have been served and won't be renewed unless you tell us otherwise.

Is my payment secure?

Yes. We use TLS encryption software to keep the details of your order and credit/debit card information secure. Depending on which browser you use, a small padlock symbol should appear at the top of the screen next to the address of the page to confirm this. We are regularly audited to ensure we adhere to strict PCI (Payment Card Industry) rules and regulations.